Human Resources Manager

Website Greater Portland Transit District

Public Transit

Join Greater Portland METRO as we work to expand public transportation and mobility in southern Maine and build great cities and towns. We are a public sector agency with a mission to serve the community, provide mobility for all, and be a great place to work.

We are seeking an experienced Human Resources Manager who can manage the agency’s HR operations and help build a great place to work for our 100+ employees. Major responsibilities include recruiting and hiring; benefits and compensation administration; personnel policies and procedures; safety, training and professional development programs; federally required programs; diversity, equity and inclusion initiatives; and administration of the collective bargaining agreement that covers union employees. This is an employee facing position and is required to be on-site at least 4 out of 5 work days.

METRO is an equal employment opportunity (EEO) employer.


Posted: March 7, 2023

Closing Date: March 24, 2023.

Instructions and Notes to Applicants: • Apply through Indeed (click here) and submit an up to date resume and letter of interest (finalists will be asked to provide 3 professional references with current/previous employers). • Submit your materials no later than March 24, 2023. • Starting salary shall be between the minimum and midpoint depending on qualifications. A starting salary above the mid-point may be approved based on qualifications that significantly exceed the minimum requirements.

Please note: Starting salary shall be between the minimum and midpoint depending on qualifications. A starting salary above the mid-point may be approved based on qualifications that significantly exceed the minimum requirements.

Essential Duties and Responsibilities:

  • Manage and administer employee benefits programs including medical, dental, vision, life, and short-term/long-term disability insurance, as well as worker’s compensation insurance; oversees administration and tracking of FMLA leave program.
  • Manage the agency’s insurance programs and contracts with carriers/brokers to ensure best possible coverages for best possible costs; administer agreements and billing arrangements with providers.
  • Manage the agency’s compensation program including third party preparation of salary studies and direct preparation and administration of agency wage-salary plan. Approve pay increases, adjustments, and reclassifications, and maintain effective systems designed to ensure accurate and timely processing of approved compensation changes in close coordination with payroll staff. Will be required to cross-train and serve as back-up for payroll processing.
  • In collaboration with CFO, Executive Director and legal counsel, create and regularly update personnel policies to ensure compliance with federal, state, and local employment laws and regulations, as well as best practices, and in alignment with agency culture and mission.
  • Collaborate with the CFO and Chief Transportation Officer on the administration of the agency’s
  • Collective Bargaining Agreement and labor relations matters.
  • Oversee all recruitment and retention programs, with the goal of attracting and retaining high-caliber staff in support of agency’s operations, objectives, and mission. Work with assigned staff and supervisors to ensure smooth and effective screening, pre-employment and onboarding activities.
  • Develop and administer agency trainings and professional development programs including annual refresher trainings; leadership and supervisor training; Diversity-Equity-Inclusion (DEI) training, and subject matter trainings as needed.
  • Oversee employee relations efforts by recommending programs and practices that enhance the connection between the agency and its employees.
  • Manage the agency’s various federally required programs including drug and alcohol testing policy and program for safety sensitive employees, and Equal Employment Opportunity program.
  • Administer systems to report and investigate workplace injuries and develop the agency’s workplace safety program in coordination with the Safety-Training Manager.
  • Coach supervisors on personnel matters and provide guidance on requirements and best practices involved in administering progressive discipline, performance improvement plans, and performance evaluations. Manage process for involuntary separations in coordination with CFO, Executive Director, and legal counsel.
  • Provide narrative and quantitative reports and presentations as required to the CFO, Executive Director, Board of Directors, and external agencies.
  • Participate in organizational strategic planning, representing HR needs, contributions, and perspectives; participate in the development of the agency’s annual operating budget.
  • Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
  • Perform related duties as necessary.

Essential Aptitudes, Skills, and Abilities

  • Superior knowledge of federal and state employment regulations, EEO guidelines, recruiting and selection practices, and principles and theories of human resource management.
  • Strong knowledge of labor relations rules and regulations.
  • Ability to maintain confidentiality and handle difficult situations with empathy, diplomacy and tact.
  • Expertise in multiple areas and demonstrated use of high-level discretion and judgment in execution of duties required.
  • Ability to manage and maintain simultaneous, transitional, and emerging priorities. Ability to makes decisions, solve problems, resolve conflicts, exercise resourcefulness, and prioritize tasks to meet a variety of demands.
  • Strong analytical and problem-solving skills.
  • Exceptional communication skills, both verbal and written, including the ability to prepare and deliver clear and concise reports and presentations.
  • Ability to establish cooperative working relations with agency personnel at all organizational levels.
  • Demonstrated proficiency in computer software programs, particularly the Microsoft Office Suite, Google platforms, and enterprise resource planning systems a plus.
  • Excellent organizational skills and strong attention to detail.
  • Ability to work positively, respectfully, and collaboratively with colleagues and the public.
  • Must act with integrity, professionalism, fairness and use good judgment.

Minimum Requirements

At least five years of human resource administration or similarly complex administrative personnel experience. Experience in public sector and working with labor unions is preferred.
Equivalent to a bachelor’s degree in Human Resources, Business/Public Administration, or related field required. A master’s degree and/or relevant professional certifications is desirable.
Minimum Physical and Work Environment Requirements

Work is performed in a general office environment with moderate noise and occasional interruptions;
Operate variety of standard office equipment: e.g., computer, phone, calculator, copy machine;
Continuous and repetitive arm, hand and eye movement;
May work in a stationary position for considerable periods of time;
May lift and carry materials weighing up to 25 pounds;
May require extensive reading and close vision work;
May require working extended hours;
May work alone for extended periods of time;
May travel to/from meetings and various locations.
Job Type: Full-time

Pay: $71,070.00 – $95,512.00 per year


401(k) matching
Dental insurance
Employee assistance program
Health insurance
Paid time off
Professional development assistance
Retirement plan
Tuition reimbursement
Vision insurance

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