People Operations Manager

Website Baker Newman Noyes

About Us

Baker Newman Noyes (BNN) is a regional accounting and consulting firm with approximately 300 employees headquartered in Portland, ME, and with offices in New Hampshire and Massachusetts. We provide expert accounting and tax services, healthcare consulting, and business and technology advisory services to a variety of clients with special focus on banking and financial services, healthcare, manufacturing and distribution, not-for-profit, public sector entities, privately held and family-owned businesses, and high net worth individuals. We win as a team by encouraging diversity of thought, experiences, and backgrounds.

About You

Are you that rare person who thinks strategically but can act operationally? Do you get energy from getting into the details to improve processes, manage projects and drive operational excellence? Do others view you as a problem-solver and change agent? Are you known as a relationship builder and communicator across all levels within organizations? Come join our growing People team as the People Operations Manager! You will have the opportunity to develop your skills and make the role your own.

About the Position

Creating an outstanding employee experience starts with a strong operational platform. This is where the People Operations Manager comes in. Delivering operational excellence in People programs like wellbeing, benefits and compensation, ensuring that the right systems, processes and policies are in place, overseeing multi-location compliance and serving as a key resource to employees and managers in these areas is the foundation for the BNN environment where hard-working people can pursue meaningful careers and have fun doing so.

Primary Responsibilities

  • Reporting to the Director of People, manages the Coordinator and the day-to-day operations and transactions within the People Team focusing on efficient, impactful service and creating an outstanding employee experience. Leads continuous process improvement.
  • Manages the onboarding and off boarding processes. Develops and implements a robust orientation program for new hires introducing them to the Firm’s culture, business and communications.
  • Oversees the administration of the benefit and wellbeing programs. Works closely with broker representatives and vendors. Coordinates annual open enrollment processes.
  • Serves as the SME for the HCM systems and executes the overall strategy evolving and improving the use of all systems to drive paperless processes and deliver dashboards and metrics for better tracking and decision making.
  • Under the direction of the CPO, develops and administers compensation programs.
  • Owns policy development and implementation. Maintains knowledge of and ensures compliance with all applicable local, state and federal labor and employment laws, regulations and mandatory reporting and training.
  • Serves as a key resource to employees and managers providing guidance on people programs and policies and providing necessary support and answers on related matters.
  • Part of internal communications cohort keeping the organization apprised of new or changing employee programs.


  • Bachelor’s degree preferably in human resources or a business related field.
  • A minimum of 8 years of experience as a human resources generalist with emphasis in operations, benefits and compliance in organizations known for employing best-practices and progressive approaches within the People Team.
  • 2-3 years of supervisory experience preferred.
  • Comprehensive knowledge and expertise leveraging HCM systems to modernize core people processes and procedures, become paperless and deliver metrics. (Current systems Paylocity, BSwift and ClearCompany)
  • Substantive knowledge of local, state and federal labor laws and regulations governing employment and benefits.
  • Demonstrated project management and process improvement capabilities.
  • Excellent verbal and written communication skills and the ability to interact with all levels with confidence, empathy and diplomacy.
  • Currently the firm is in-office 2 days per week. The role preferably is located in the Portland, ME location.

Benefits/Company Info 

BNN strongly believes in maintaining a healthy balance between work and personal life. We support this through our variety of benefits, including My Time-a flexible paid time off program, 10 paid holidays, 6-weeks paid leave, a profit sharing plan, health, dental, disability, and life insurances, as well as a 401(k) plan with company match.

Baker Newman Noyes is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, transgender status, age, religion, disability, sexual orientation, veteran status, or marital status.

To learn more, please visit our website,

To apply for this job please visit

Recent Posts